FAQ

Frequently Asked Questions (FAQ)

What is the delivery time for my order?

When you order from ZENELO, the delivery time may be slightly different from what you are used to. Because our products are shipped directly from our suppliers, we can significantly reduce storage and transportation costs. This allows us to offer our products at very competitive prices.

The average delivery time is 10–12 business days (Monday–Friday, excluding public holidays).

What should I do if I have not received my order yet?

Due to the high demand for our products, it is possible that your order may arrive slightly later than expected. We appreciate your understanding.

If the delivery time has passed and you still have not received your order, please contact us at:

support@zenelo.nl

Our team will investigate the status of your package for you.

I want to exchange or return my order. How can I do that?

If you would like to return a product, please contact our customer service at:

support@zenelowear.nl

Please include the following information in your email:

  • Your full name

  • Your order number (e.g. #0000) from your confirmation email

  • The reason for the return

Once we receive your request, we will provide you with the return address and confirm the return process. After that, you can send the product back using a courier of your choice.

What are the costs for returning a product?

Unfortunately, return shipping costs are at your own expense. The exact cost depends on the courier you choose. Please check your courier’s website for more information about pricing.

What are the conditions for returning a product?

You always have a 30-day return period. The return period starts on the day you receive the product.

Products can only be returned if:

  • The return period has not expired

  • The product is in its original packaging

  • All labels and tags are still attached

  • The product has not been used

What payment methods can I use?

We accept payments through Credit card, Paypall, Apple pay and more.

If you are unsure whether your payment method is accepted, please proceed to the payment page during checkout to see all available options.

All transactions are processed through secure and trusted payment systems, ensuring that your payment is 100% safe.

What if I did not receive an order confirmation email?

If you did not receive a confirmation email, please send us a message with your full name and email address to:

support@zenelowear.nl

We will assist you as quickly as possible.

Can I cancel my order?

If you would like to cancel your order for any reason, please send an email as soon as possible to:

support@zenelowear.nl

Please include:

  • Your full name

  • Your order number (e.g. #0000)

  • The reason for the cancellation

Our team will review your request and assist you accordingly.